Complaint Handling Process

1. Introduction

At INXY Payments, we are committed to delivering exceptional service to all our clients. If you are dissatisfied with any aspect of our services, we encourage you to share your concerns with us. This page outlines the process for submitting a complaint and what you can expect from us in response.

  • 2. How to File a Complaint

    A. Electronic Form (Preferred)

    Complete our Complaint Form online.

    Complaint Form

    B. Written Complaints

    • ‍By post: Send to [15/17 Czackiego Street, Office 46, 00-043
      Warsaw, Poland].‍
    • Email: Send to info@inxy.io (preferred for speed).
    Download Complaint Form

    C. Oral Complaints

  • 3. What to Include

    For faster resolution, provide:

    • Your full name and contact details.
    • The email address associated with your INXY account.
    • A detailed description of the issue, including relevant dates, events, and screenshots (if applicable).
    • Any relevant transaction or ticket numbers.

  • 4. What Happens Next?

    StepTimeframeDetails
    Acknowledgment5 business daysEmail confirmation.
    Investigation15 business daysMay request additional info.
    ResolutionUp to 35 daysUp to 35 days

  • 5. Our Commitment

    • All complaints are handled fairly, impartially, and without bias.
    • Your personal data is processed in line with our Privacy Policy.
    • We will keep you updated if there are any changes to the resolution timeframe.